Delivery Slots For Christmas

Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.

Delivery pass customers may get early access. For example, Sainsbury's customers with delivery passes can already bag a Christmas delivery slot, while most of those without will have to wait until the end of the week. Consider click and collect. Tesco has spoken out following a surge in demand from online shoppers for their Christmas delivery slots. The supermarket chain released the delivery slots for groceries at 7am this morning (Friday, November 13) on its website, and swiftly activated a 'virtual queueing system' to manage the high demand from customers. Christmas delivery and collection slots at Asda store are now open. The chain states that customers need to book a suitable time between 21 and 23 December to be able to shop the food in their. Christmas delivery slots are already available to book for the dates between December 20 and 24. However, the store says that demand is already high. It said: 'The demand for Christmas delivery is high. If you can't find a delivery slot to suit, we still have Entertaining collection slots available for your Christmas turkey and festive feasts.

This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.

But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.

One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.

Almost two and a half hours waiting and still in the queue 😡

— Sonia Bradley (@50N1ABR4DL3Y) November 13, 2020

'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'

Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'

Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'

On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.

'We're sorry if things take a bit longer than usual.'

Anyone else still in the online Tesco queue for a Christmas slot?! #tescopic.twitter.com/f4qKOrng2l

— SEN Resources Blog (@senresourceblog) November 13, 2020

While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.

Those who did manage to book complained festive essentials like turkeys were not yet available.

There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.

@Tesco been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?

Delivery Slots For Christmas Gifts

— annie (@annie6724) November 13, 2020

A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.

'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'

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They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.